Refund & Return Policy

Thank you for shopping at Elvi, your go-to destination for handmade gifts, corporate gifting, and resin art. We strive to provide you with the highest quality products and ensure your complete satisfaction. However, if for any reason you are not entirely satisfied with your purchase, we are here to help.

General Policy:

Elvi accepts returns and offers refunds within 30 days of the original purchase date.

To be eligible for a return and refund, the item must be unused, in its original condition, and in the original packaging.

Gift cards, personalized/customized items, and perishable goods are exempt from being returned.

Return Process:

If you wish to return an item, please follow these steps:

Contact our customer support team at +91 8000497655 within 30 days of receiving your order to initiate the return process.

Provide your order number and a detailed explanation of the reason for the return.

Our customer support team will guide you through the return process and provide you with the necessary instructions and shipping address.

Return Shipping:

Customers are responsible for covering the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).

We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your return is approved, a refund will be processed to your original method of payment within [number of days]

Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company's policies.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately with photos of the damaged/defective item. We will arrange for a replacement or issue a refund, depending on your preference.

Cancellations:

Order cancellations are only possible if the item has not been shipped yet. Please contact us as soon as possible if you need to cancel your order.

Please note that Elvi reserves the right to refuse any return or refund if the item does not meet the return criteria or if the return process is not followed correctly.

If you have any further questions or need assistance regarding our refund and return policy, please do not hesitate to contact our customer support team at +91 8000497655.

Thank you for choosing Elvi!